H10 Puerta de Alcalá 4 Sup | Madrid City Hotel

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H10 Puerta De Alcala 4 Sup Hotel Madrid Exterior photo

H10 Puerta De Alcala 4 Sup Hotel Madrid Interior photo

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Key details

About the Hotel

Alcala, 66, Madrid, Spain, 28009

Close to El Retiro Park

Great

8.8

9.0

/10

4.0

4.2

Loved by H10 Puerta De Alcala 4 Sup Hotel guests

Cute staff
Clean rooms
Amazing view
Comfortable bed
Delicious breakfast

"The rooftop terrace is beautiful with amazing views but the drinks are really expensive so expect to pay for the privilege."

Jo Mc from United Kingdom

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"Once we got to our room the cleanliness, ample space, and view of the city left us feeling happy about our hotel choice."

jacquelyn

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"The city view from the rooftopo is amazing."

Michal from Czechia

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4-star luxury hotel in Madrid near Retiro Park

Location

H10 Puerta De Alcala is located next to Retiro Park, one of Madrid's largest green spaces. The hotel is within walking distance of cultural attractions such as the Prado Museum and the Thyssen-Bornemisza Museum. Its central position offers convenient access to public transport, making exploration of the city seamless.

Rooms

The hotel offers 146 guest rooms equipped with modern decor and advanced amenities. Each room includes a flat-screen television and a fully equipped bathroom. Select rooms provide views of the iconic Alcala Gate and Retiro Park, enhancing the guest experience.

Dining

H10 Puerta De Alcala features the Café del Patio, which serves a variety of local and international dishes. The hotel's outdoor terrace offers a pleasant dining setting for enjoying meals al fresco. A diverse breakfast buffet is available each morning, catering to various tastes.

Wellness

The hotel has a fitness center equipped with the latest gym equipment for those looking to maintain their exercise routine. An exclusive rooftop terrace provides a relaxing atmosphere for sunbathing and enjoying city views. This space is perfect for guests seeking a peaceful retreat within the bustling city.

Business

H10 Puerta De Alcala offers well-equipped meeting rooms suitable for various business events. The hotel provides conference services and catering options to meet professional needs. High-speed internet access is available throughout the premises for convenience.

Highlights

Location: Next to Retiro Park

Rooms: 146 guest rooms with views

Dining: Café del Patio and outdoor terrace

Wealth of: Rooftop terrace for relaxation

Business: Meeting rooms with catering options

Must-do experiences

Savor churros with chocolate at San Ginés for a sweet treat.
Stroll through the Retiro Park and rent a rowboat on the lake.
Visit the less-crowded Museo Sorolla for stunning Spanish art.
Explore Mercado de San Miguel for delicious tapas and local wines.
Catch a Flamenco show at Corral de la Morería for authentic culture.

Location: Perfect

9.5/10Review score

See hotel location on map

Guest Emotional Experience

Shine on SocialsSunset cocktails

“The rooftop bar is a lovely place to watch the sun set over the city and we had cocktails up there a couple of times.”

Sally62 from United Kingdom

Explorers, Not TouristsParkside strolls

“Lovely location as allowed for a short walk into the city centre through the park each day.”

Eleanor from United Kingdom

Away at HomeWelcoming vibe

“Offered glass of sparkling wine & staff took our family photo in the lobby.”

Michelle from United States

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Double Room Terrace

2 persons

220 sq. feet

1 King-size bed

Shower

Coffee machine

room details

Deluxe Double Room Terrace

2 persons

220 sq. feet

1 King-size bed

Shower

Coffee machine

room details

Superior Room

2 persons

270 sq. feet

2 Single beds

Shower

Coffee machine

room details

Standard Double or Twin Room

2 persons

220 sq. feet

1 King-size bed

Shower

Coffee machine

room details

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.8/10Review score

General

No smoking on site
Wi-Fi
On-site car park
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet

Spa & Leisure

Infinity pool
Rooftop pool
Plunge pool
Seasonal outdoor pool
Beach umbrellas
Sun loungers
Sun terrace
Leisure/ TV room
Solarium
Open-air bath
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Parquet floor

Dining Onsite

At H10 Puerta De Alcala 4 Sup, indulge in an inviting mix of traditional Spanish cuisine and international favorites. The onsite dining options cater to every palate, offering a warm atmosphere perfect for family gatherings or romantic dinners while enjoying live music.

H10 Puerta De Alcala 4 Sup Hotel Madrid Restaurant photo

Restaurant #1

Spanish Buffet

Ambiance

A family-friendly atmosphere with a modern yet traditional feel, ideal for casual meals or special gatherings.

Key Offerings

Start the day with a full buffet breakfast featuring bacon, eggs, smoked salmon, pastries, and a selection of gluten-free options, along with carefully curated Mediterranean and international dishes for lunch and dinner. Live music sets the tone for romantic dinners.

Reservation

Not needed

Open daily from 07:00 to 00:00 for breakfast, brunch, lunch, dinner, high tea, and cocktail hour.

H10 Puerta De Alcala 4 Sup Hotel Location

Alcala, 66, Madrid, Spain, 28009

Map view

Alcala, 66, Madrid, Spain, 28009

City landmarks

Museum

Prado National Museum

1.1 mi

Park

El Retiro Park

2400 ft

Square

Plaza Mayor

1.5 mi

Casino

Gran Via

1.2 mi

Square

Puerta del Sol

1.3 mi

Landmark

Parque del Retiro

2400 ft

Football Stadium

Santiago Bernabeu Stadium

2.2 mi

Public Building

Cybele Palace

4000 ft

Museum

Museo Nacional Thyssen-Bornemisza

1.0 mi

Landmark

Calle Ponzano tapas

1.6 mi

Palace

Royal Palace of Madrid

1.8 mi

Museum

Plaza de Cibeles

3800 ft

Museum

Museo Nacional Centro de Arte Reina Sofia

1.5 mi

Landmark

Palacio de Cristal

4100 ft

Landmark

Plaza de Toros de Las Ventas

1.6 mi

Museum

National Archaeological Museum

3300 ft

Garden

Royal Botanical Garden of Madrid

1.1 mi

Museum

Museo Sorolla

1.5 mi

Museum

CaixaForum Madrid

1.3 mi

Landmark

Paseo del Prado

4200 ft

Square

Plaza de Colon

4600 ft

Square

Plaza de Santa Ana

1.4 mi

Park

Neptune Fountain

1.0 mi

Landmark

Circulo de Bellas Artes

5100 ft

Landmark

Puerta de Alcala

2600 ft

Landmark

Temple of Debod

1.9 mi

Landmark

Templo de Debod

1.9 mi

Library

Museum of the National Library

3300 ft

Museum

Museo Nacional de Ciencias Naturales

1.4 mi

Church

Catedral de Sta Maria la Real de la Almudena

1.8 mi

Nearby

Landmark

Bridge of Alcala

900 ft

Restaurants

Restaurante Los Lagos

700 ft

Calle Castello 6

Casa Castello

700 ft

Calle Castello 1

Pizza Donna

700 ft

Calle Castello 1

Clandestine

700 ft

Calle Villanueva 43

Labendita

1000 ft

Avenida Menendez Pelayo 2

La picarona de Castello

800 ft

Calle Castello 3 Street

Casa Galleta

1000 ft

Calle Castello 12

Bentley's Alcala

1000 ft

Calle Alcala 105

Celicioso Retiro

800 ft

Calle O'donnell 4 Frente al parque el Retiro

Maitake Restaurante Japones

1000 ft

Calle de Alcala 105

Santa Sierra

1200 ft

Calle del Duque de Sesto 1

Explore Madrid

Explore the Heart of Madrid

El Retiro Park

9 minutes walking

A serene urban park perfect for families, featuring boating, gardens, and walking paths.

Prado National Museum

20 minutes walking

Renowned art museum housing masterpieces from Spain's great artists, with guided tours available.

Bridge of Alcala

4 minutes walking

Historic 18th-century bridge, ideal for photography and located near beautiful gardens.

Biking at El Retiro

9 minutes walking

Biking around El Retiro Park offers scenic views and an enjoyable way to explore Madrid's green space.

Relax at Spa LaSuite

15 minutes walking

A wellness oasis offering massages and treatments, perfect for unwinding after a busy day.

Restaurante Los Lagos

3 minutes walking

Charming local restaurant featuring Mediterranean cuisine and a welcoming atmosphere.

Casa Castello

3 minutes walking

Casual dining spot known for homemade pizzas and traditional Spanish dishes.

Teatro Español

25 minutes walking

Historic theater showcasing Spanish plays and cultural performances, appealing to diverse audiences.

Cafe Central

25 minutes walking

Live music venue with a cozy vibe, featuring jazz and flamenco performances for all ages.

Getting around

City Centre

Madrid22 min · 1.1 mi

Airports

Adolfo Suarez Madrid-Barajas (MAD)30 min · 12.4 mi

Underground

Principe de Vergara3 min · 700 ft

Velazquez5 min · 1400 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site at EUR 31 per day.

Internet

Wireless internet is available in for free.

Breakfast

You can start your day with a full breakfast, which costs EUR 25 per person per day.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Catalan

Number of floors:

Number of rooms:

101

Former name

NH Puerta de Alcala

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

The H10 Puerta de Alcala enjoys a prime location near Retiro Park and within easy reach of Puerta de Alcala, metro stations, and several restaurants. Guests often appreciate the hotel's cleanliness and modern design, as well as comfortable beds. The rooftop terrace offers amazing views, though some guests have found the rooms a bit small.

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Review score

Based on 1095 verified reviews

8.7/10

Great

91%

Recommend

Location

9.5/10

Staff

9.2/10

Free Wi-Fi

8.3/10

Value for money

8.3/10

Pros

Good location

Clean hotel

Spacious room

Rooftop bar

Well-catered breakfast

Cons

Small pool

Hard pillows

Broken equipment

based on 636 reviews

4/5

Jack from United Kingdom

Single

standard double or twin room

2 nights in November 2025

Reviewed: January 06, 2026

6/10

not quite what i expected

retiro park proximitysmall roomhard pillows

the location was acceptable, especially its proximity to the retiro park.

the room felt quite small. the pillows were too hard, and a persistent green light on the ceiling disrupted my sleep both nights. i could clearly hear conversations in the hallway and other rooms which wasn't ideal.

0 Helpful

Trevor from Australia

Couple

Superior Room

3 nights in November 2025

Reviewed: November 27, 2025

9.0/10

Amazing rooftop and convenient location.

rooftop baramazing viewsmodern equipment

The hotel has a great location near the park. The rooftop bar offers amazing views and tasty drinks. I spent most evenings there. Check-in was very easy, and the staff offered me a welcome drink. I also used the gym. It has modern equipment.

The room was a bit small.

Service

9/10

The staff communicated well in English, this made all interactions smooth. The check-in process was efficient, and the reception staff were always available to assist. Staff addressed requests quickly.

Facilities

8/10

The rooftop bar provides park views. The hotel features a gym with cardio equipment. I noticed the pool area had sun loungers. The elevators operated efficiently. I had no problems.

Dining

9/10

The rooftop terrace offers dinner options. The menu features many dishes. The breakfast buffet includes fresh pastries. I enjoyed the convenience and quality of the food. It was worth it

Location

10/10

The hotel is very close to the park. I walked there every day. A metro station is nearby. It makes travel easy. The surrounding area features restaurants and shops.

0 Helpful

Zoe from United Kingdom

Couple

Deluxe Double Room Terrace

3 nights in October 2025

Reviewed: November 18, 2025

9/10

amazing viewkind staff

the roof terrace included amazing views. the rituals products in the bathroom had a marvelous scent. the staff were so kind and they were always ready to help.

some sounds from the hall seeped into my room.

0 Helpful